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Syslog ​

The Syslog tab on the device page lets you view a device's logs and export diagnostics. It is available to Premium companies.

Device logs can be reported periodically — enable Enable Device Log Reporting in the company's create or edit form — or requested manually for a specific device from the Syslog tab. Because reporting logs can significantly increase data usage, this option is off by default.

Syslog tab

Viewing Logs ​

The Syslog tab lists log entries with their Time, Severity, Source, and Message. Use the filters above the columns to narrow the entries — for example, by minimum Severity (such as Debug), by Source, or by Message text. Click the refresh icon to reload the latest logs.

Exporting Logs ​

Click Export Logs to download the device's logs to a file.

Exporting a Diagnostics Report ​

Click Export Diagnostics Report to request a diagnostics report from the device. The report collects the device's diagnostic information, which is useful when troubleshooting or when requested by support.